Group Head, Sales Operations and Strategy

The Concept Group

Job Summary

The Head, Sales Operations and Strategy has the primary responsibility of delivering the right revenue; be that defined as a hard number, growth target, profit target, and/or a market share goal. He/she ensures the availability of proper sales training initiatives as well as overseeing the planning and management for roles, responsibilities, values, and rules of engagement in the sales department. He/she will also align planning, forecasting, and budgeting initiatives with business objectives in addition to developing departmental goals and objectives for further sales effectiveness.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 10 years

Job Description/Requirements

  • Design and implement plans and strategies for developing the business and achieving the company’s sales goals, ensuring that these strategies are adopted at all levels of the department.
  • Assists in the identification of solutions and technologies that drive sales efficiency and, consequently, revenue growth.
  • Manage the sales departments and teams, operations, and resources to deliver profitable growth
  • Implements consumer segmentation, targeting, and positioning initiatives that assist management in deciding resource allocation based on the internal requirements and the external market.
  • Provide detailed and accurate sales forecast, develop and manage the sales budgets
  • Define optimal sales force structure; hire and develop sales staff.
  • Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives.
  • Define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets.
  • Plays a mentorship role to key sales operations personnel, assisting in the execution of their duties upon request, ensuring constant improvement in their professional skills.
  • Define sales processes that drive desired sales outcomes and identify improvements where and when required.
  • Keeping track of prospective markets and consumers, developing processes that communicate key differentiators of the business/product in order to attract those prospects.
  • Initiate and ensure adequate infrastructure and systems to support the success of the sales function.
  • Work closely with the marketing departments to establish successful support, channel, and partner programs
  • Manage key customer relationships, devising strategies to attract and retain high net-worth individuals and participate in closing strategic opportunities
  • Periodically meet with and liaise sales managers and heads to assess company performance
  • Assess costs, competition, and supply/demand to identify and structure selling prices
  • Effectively analyzing, tracking, and reporting sales activities and team performance for management and relevant stakeholders, presenting such detailed and accurate sales reports to management/board as well as driving the adoption and usage of sales automation solutions.
  • Attends and actively participates in sales events, seminars, and workshops, establishing the business as an industry leader while simultaneously identifying, and capitalizing on any prospects.
  • Represent the company at in-person meetings with customers and partners and develop key relationships
  • Collaborate with cross-functional teams and department to develop innovative integrated plans and strategies for the purpose of reaching mutually agreed upon targets, working closely with them to streamline sales processes/strategies, allocate quotas, balance territories, and enhance visibility of pipeline management.
  • Also performs other duties as is deemed necessary by management in the execution of their functions or duties.

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