Global Head of OnDemand Services Logistics

Job Summary

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 8 years

Job Description/Requirements

  • Overall ownership of On-Demand logistics process, policies, and execution
  • Create SOPs for country JS team alignment with 3PLs, define the scope of services from time to time, and ensure compliance
  • Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
  • Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
  • Design guidelines for the rider support team, ensure training is updated with product changes
  • Owner of the DA engagement minimizing the churn of the DAs from the Jumia platform
  • Coordinate with commercial, marketing, and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
  • Continuously align with the product team on future developments which is in sync with the business goals

Requirements:

  • Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
  • Minimum 8 years of experience with 5 years in the last mile or hyperlocal delivery operations owning multiple functions
  • Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities, and workbooks.
  • Relevant professional certification in Logistics or supply chain management will be an added advantage
  • Relevant years FMCG, E-Commerce, or commercial experience
  • Ability to negotiate and communicate in flawless English
  • Demonstrated competency in data reporting and analysis
  • Experience in managing OnDemand operations at scale

We offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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