Job Summary

The General Manager is in charge of the day-to-day operations of outlets across the board, ensuring processes are followed, sales targets are met and operations run smoothly.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 4 years

Job Description/Requirements

  • Responsible for the overall management and the smooth running of the daily operations of all outlets, in line with company policies and standards.
  • Ensure that monthly sales targets are met for all outlets and expand current income streams.
  • Develop and drive initiatives to increase sales and profits.
  • Responsible for the coaching, development, and training of all levels of Managers in line with company standards, for operational excellence.
  • Monitor training schedule/processes of Restaurant Managers to ensure quality training of team members and trainee managers.
  • Plans and sets goals; focuses on in-store problem solving/process improvement.
  • Provide leadership and support for each Restaurant Manager to achieve company targets and ensure customer satisfaction.
  • Recognize, mentor, and motivate Restaurant Managers and Restaurant Teams.
  • Increase company profitability by minimizing wastage and devising cost control measures.
  • Achieve the overall set targets for the company by proactively contributing to the implementation of business strategy.
  • Drive results by continuously seeking improvements to enable individual outlet and company growth.
  • Ensure that company policy, standards and values are understood, embraced and complied with by all staff across all sales outlets.
  • Ensure the conduct of the business within the ethical, legal, and moral boundaries consistent with our values.
  • Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies to ensure smooth running of operations.
  • Work closely with the HR department to ensure that required restaurant staffing levels are met.
  • Ensure that daily/weekly sales, management reports, profitability, food cost and other general management reports for all outlets are prepared as and when due.
  • Provide leadership for achievement of goals for new store openings as required. This includes planning and organizing staffing needs, ensuring timely recruitment, selection training and orientation etc
  • Carry out scheduled and surprise visits to outlets to ensure compliance to given service and operational standards across all outlets.
  • Act as a gatekeeper for the CEO and MD.

Qualifications & Requirements:

  • Possess at the minimum a BSc/BA University degree.
  • Excellent written and oral communication skills.
  • Proven leadership skills.
  • At least 2 years experience in a similar role (in a Quick service restaurant, managing multiple outlets).
  • Proficient in MS Office.
  • Strong planning and organisational skills.
  • Energetic and outgoing personality.

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