General Manager (Hospitality)

Job Summary

The General Manager is responsible for all aspects of operations, staff management and guests at the resort. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

  • Minimum Qualification: MBA / MSc
  • Experience Level: Management level
  • Experience Length: 15 years

Job Description/Requirements

The General Manager is responsible for all aspects of operations at the resort, to day-to-day staff management and guests. He/She should be an ambassador for the brand and the resort. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

  • Oversee the operations functions of the resort, as per the Organizational chart.
  • Hold regular briefings and meetings with all head of departments.
  • Ensure full compliance to the resort operating controls, SOP’s, policies, procedures and service standards.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the resort annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Manage on-going profitability of the resort, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • Developing improvement actions carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the resort on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
  • Act as a final decision maker in hiring key staffs.
  • Coordination with HOD's for the execution of all activities and functions.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the resort Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to resort team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Responsible for safeguarding the quality of operations both (internal & external audits)

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Lagos
| Full Time |
NGN 75,000 - 150,000
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
Lagos
| Full Time |
NGN 150,000 - 250,000