Job Summary

The General Manager is responsible for managing all segments of the Group and their support activities and departments; will determine organizational objectives, interpret company policy and delegate assignments as necessary. Generally accomplishes results through key management level direct reports. Determines and establishes organizational structure and managerial relationships in concert with the Top Management. Will develop and implement procedures to achieve company-wide goals and objectives in concert with the Top Management’s directives and company policies. Will also ensure a safe and compliant work environment and at the same time provide leadership and respect to all employees.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 8 years

Job Description/Requirements

Essential Duties and Responsibilities

  • Manage team to achieve departmental goals by allocating workload and effectively managing resources.

  • Develop a talent pipeline through coaching, training and performance management.

  • Participate in recruiting, onboarding and training of new team members.

  • Represent Top Management in a professional and responsible manner when communicating with others both inside and outside the company.

  • Provide strategic leadership and foster collaboration across the organization.

  • Create and execute operational standards to ensure consistency and efficiency in the office and across the organization.

  • Market level business planning including staffing levels, forecasting and P&L management.

  • Recruit, select, orient, train, coach, counsel and discipline Managers

  • Develop Management and Associates to increase their capabilities and job performance

  • Communicate values, strategies, objectives, and assigning accountabilities

  • Plan, monitor and appraise performance results and administer disciplinary action if necessary

  • Create a climate of openness, trust and respect for each Associate

  • Enforce systems, policies, procedures and productivity standards

  • Maintain positive and productive continuity with Management, Associates and their work teams

  • Initiate and foster a spirit of cooperation within and between departments

  • Gather pertinent business, financial and operations information

  • Identify and evaluate trends and options

  • Seek detailed input from the management team and provide relevant output

  • Define objectives, evaluate outcomes and choose a course of action

  • Prepare and forecast budgets to meet or exceed the KPI’s

  • Schedule expenditures, research and analyze variances, and initiate corrective actions

  • Create and monitor results measurement reports

  • Implement and manage KPI’s in all measurable aspects of operations

  • Establish monthly and quarterly strategic and tactical planning initiatives

  • Ensure the implementation of daily, weekly and monthly priorities and production plans

  • Research, compile, initiate, sort and analyze production performance records and data


  • Must possess minimum of BSc in Accountancy/Management/Mechanical Engineering/Industrial Chemistry (2nd Class Upper/Upper Credit).

  • Possession of ACA/ACCA/FCA/MSc/MBA will be an added advantage.

  • Must have a minimum of 8 years practical post qualification experience.

  • Must be adaptable to change and work well under pressure, manage competing demands and meet tight deadlines with strong follow through and decision-making skills

  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including but not limited to teammates and customers.

  • Proficient using Microsoft Office, Google Suite, Power BI and CRM software

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