General Manager

Responsibilities:

• Oversee and coordinate all administrative functions to achieve operational objectives and perform their duties effectively.
• Create strategies for business expansion in the healthcare sector in line with the organization’s goals and objectives.
  
• Bridging management and employee relations by addressing demands, grievances, or other issues.
  
• Support current and future business needs through the development, engagement, motivation, and preservation of staff; thereby, reducing staff turnover.
  
• Assists with the performance management and review process, with a focus on high performance.
  
• Harmonize adherence to the Quality Management System and relevant policies.
  
• Ensure compliance with all necessary regulatory requirements or guidelines.
  
• Approve all documents required for registration with relevant regulatory agencies.
  
• Develops and implements policies for daily operations and communicates these policy changes for the efficient functioning of all relevant teams.
  
• Perform effective market surveys in collaboration with the business development team.
  
• Determine areas of research required to improve business in relevant fields.
  
• Provide feedback regarding market trends, pricing, and competition, to commercial operations – including win/loss analysis.
  
• Creates business strategies, necessary to harness opportunities within the sector of influence.
  
• Guides the marketing and sales team on applicable business practices within the healthcare sector.
  
• Employ proven employee management solutions to improve productivity and efficiency.
  
• Effectively collaborate with the company’s strategic partners and other departments, such as finance, marketing, product, project, and customer experience, to achieve company goals and objectives.
  
• Build strategic business relationships with key decision-makers/ stakeholders.
  
• Apply technical expertise, and excellent market and business management skills required for handling customer requests
  
• Use of the company’s internal tools to deliver highly accurate forecasts that identify revenue and timing of all projects, resulting in a qualified pipeline of prospects.
  
• Efficient implementation and management of specific business plans/actions through regular meetings and reviews with internal and external stakeholders.
  
• Establish and improve procedures and processes by addressing issues and risks.
  
• Participation in relevant professional organizations or conferences to keep abreast of developments in the healthcare sector.
  
• Oversees the maintenance of the infrastructure at all the facilities
  
• Audit facilities and processes as required to ensure that facilities are safe for employees, to avoid any form of occupational hazard.
  
• Strong Business analytics, commercial skills, and proven sales or administrative track record.
  
• Timely escalation to COO, issues that cannot be resolved.
• Any other duties that may be assigned by the CEO/COO, from time to time, in the course of work and in furtherance of the Company’s strategic objectives.

Requirements:

• Tertiary qualification (M.Sc. in Relevant Field, with applicable professional certifications)
  
• 8-10 years’ cognate work experience, with a minimum of 4 years at management level in the biotech industry, healthcare sector, life sciences industry, or other regulated industry.
• Certificate(s) in Health, Safety, and Environment would be an added advantage
  
• Demonstrate an understanding of regulatory compliance and good documentation practices as well as Organization and time management skills
  
• Proficient with MS Office and
• Critical thinking skills

Knowledge, Skills, and Attitude:

• Exceptional leadership skills
• Admirable active listening, negotiation, and presentation skills
  
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
  
• People-oriented and results-driven.
  
• Proven administrative work experience.
  
• Prompt Issue Resolution
  
• Team Management skills
  
• Knowledge of Relevant Safety Processes and Procedures
  
• Proficiency in the use of the Microsoft Office package
  
• Understanding of regulatory compliance.
  
• Excellent Communication skills – written, verbal, and non-verbal.
  
• Ability to work with no supervision.
  
• Willingness to learn and apply new concepts quickly.
  
• Proactive, creative, flexible, and diligent