Job Summary

We are looking for a suitable candidate to fill this position.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities

  • Provide outstanding services and ensure customer satisfaction.
  • Address customer concerns and complaints promptly and professionally.
  • Respond to customer needs and requests in a timely manner.
  • Answer phone switchboards and transfer call and take messages.
  • Manage incoming and outgoing mails and faxes.
  • Post charges to customers and handles card and cash transactions.
  • Plan and assign workloads for front office associates.
  • Supervise associates in their assigned job duties.
  • Prepare operational and financial records for Manager to review.
  • Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
  • Assist in hiring and training associates in front office duties.
  • Evaluate the performance of associates and provide appropriate feedback.
  • Ensure associates follow company policies and operational procedures.
  • Schedule regular meetings to discuss issues and updates.
  • Educate associates on safety, emergency and security procedures.

Qualifications

  • Experience as a Front office associate in a Hotel
  • Diploma or Degree in Hospitality/ Hotel Management  

Notes: There is a provision for Accommodation

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