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Front Desk/Customer Service Officer (Female only)

Job Summary

A Four Star Boutique hotel in Ikoyi, Lagos, is seeking to employ the services of an experienced Front Desk/Customer Service Officer with the following

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description

Job title and overview:

 

Front Desk /Customer Service Officer (Female)

  • Ensure proper handling of guest complaints and monitor customer satisfaction with surveys and comment cards.
  • Uphold gracious front desk procedures in the booking and handling of customers.

·         Prepare guest folio and check-out procedures and able to review checkouts.

  • Ensure that reservation operations and procedures are maintained and improved to retain optimum efficiency at all times.
  • Perform multi-task functions and exhibit excellent problem solving skills in relation to dealing with guests.
  • Provide weekly and monthly occupancy forecast and maintain accurate occupancy forecast to avoid over/under booking.
  • Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

·         Possess the ability to listen and find solutions to guests’ issues and answer inquiries pertaining to facility amenities and services.

 

Experience required

  • Substantial Customer Service background within the hotel industry, with at least 4 year’s front fesk experience.
  • Daily hotel operational knowledge, with a minimum of three year’s experience.

 

Education/qualification requirements

  • Certified hotel administrator and a graduate degree or equivalent from a reputable higher institution would be an added advantage.
  • Proficient in the use of Front Office software.
  • Advanced use of Microsoft Word and Excel.

 

Personal attributes required:

  • Excellent written and verbal communication skills.
  • Demonstrate accuracy and thoroughness, and exhibit sound judgment.
  • Ability to develop and maintain gracious and efficient front desk procedures.
  • Ability to deliver superior and consistent guest experience through employee development, service standards and training.
  • Understand business implication of decisions and demonstrate good Knowledge of the market and competition.
  • Manage competing demands and able to deal with frequent change, delays, or unexpected events.
  • Attention to detail and a commitment to high standards of delivery.
  • Excellent organisational skills and ability to improve and promote quality.
  • Self-motivated and exhibit calmness under pressure, with a flexible approach.
  • Strong commitment to team work and supporting the wider objectives of the Company.

 

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Lagos
| Full Time |
NGN Less than 75,000
1mo
Lagos
| Full Time |
NGN Confidential
1mo