New
1 week ago
Job Summary
We are seeking a highly organized and customer-focused Front Desk Receptionist to join our team. As the first point of contact for our guests, you will be responsible for delivering exceptional service and ensuring a seamless check-in and check-out experience.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Welcome guests and manage check-in and check-out processes
- Allocate rooms and provide keys
- Answer phone calls, take messages, and respond to guest inquiries
- Prepare room bills and ensure timely payments
- Process payments, deposits, and refunds
- Perform administrative tasks such as filing and photocopying
- Provide exceptional customer service and respond to guest requests
- Offer concierge services, including booking tickets, travel arrangements, and local information
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
- Basic computer skills and knowledge of hotel software (desired)
- Friendly, approachable, and professional demeanor
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