Front Desk Officer
Itex integrated Systems
Admin & Office
Job Summary
The Front Desk Officer is to undertake all receptionist and clerical duties at the front desk of our main entrance. You will be the face of the company for all visitors and would be responsible for the first impression we make. The idle candidate will have a friendly and easy-going personality while also being very perceptive and disciplined.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Keep the front desk clean, tidy, and presentable with all necessary materials (pens, forms, paper, etc.)
- Greet, communicate with, and welcome guests.
- Answer all the customers' questions and address their complaints.
- Answer incoming calls, and redirect them when needed.
- Receive letters, and packages and send them to the appropriate destination.
- Monitor office supplies and make orders when needed.
- Greet clients and visitors with a positive, helpful attitude.
- Assisting with a variety of related administrative tasks.
- Answer phones in a professional manner, and route calls as necessary.
- Answering, forwarding, and screening phone calls.
- Provide excellent customer service.
- Take up other duties as assigned.
Requirements:
- Excellent Interpersonal and customer service skills
- High level of confidentiality, discretion, and trustworthiness
- Flexibility and adaptability
- Organizational skill and ability to multitask
- Ability to be proactive and take the initiative
- Good interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external.
- Attention to detail, with the ability to maintain a high level of accuracy.
- Good IT skills, including a working knowledge of Microsoft Office Suite.
- Ability to work under pressure.
- Self-initiative/ability to make good decisions.
- Ability to use initiative and multi-task.
- Must be a problem solver and empathetic
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