Front Desk Officer

Responsibilities:

• Manage the front desk/office area
• Answering phone calls, emails and other in-person enquiries.
• Communicate with customers to set up and schedule optimal appointment times.
• Support in related administrative duties including procurement, facility management, bill payments, etc.
• Maintain a positive, empathetic and professional attitude towards customers and staff of the HMO.
• Have basic understanding of HMO laws, and regulations to assist clients with inquiries.
• Assist in planning and organizing HMO events and meetings when necessary
• Keep up-to-date records of customer information, interactions, complaints, process customer accounts, and file documents.
• Address inquiries, and actively seek and escalate feedback from clients, to ensure timely and courteous responses.
• Establish and build sustainable relationships and trust with client accounts through open and interactive communication.

Requirements:

• Bachelor’s degree in Business Administration, Secretarial Studies, or related fields.
• Minimum of 2 years work experience as a Front Desk Officer, Administrative Officer, or similar role.
• Solid knowledge of office procedures, with experience working in a hospital.
• Proficient in the use of office management software like MS Office (MS Excel and MS Word)
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in handling administrative tasks
• Ability to maintain confidentiality and handle sensitive information with integrity
  
• Strong interpersonal skills and customer-oriented approach.