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2 weeks ago

Job Summary

A Front Desk Officer welcomes guests, manages check-ins/check-outs, handles reservations, provides property information, processes payments, responds to guest inquiries and complaints, coordinates with other departments, maintains guest records, and ensures exceptional service standards meeting five-star hotel expectations.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Manages guest check-ins/check-outs
  • Handles reservations and payments
  • Provides property information
  • Ensures exceptional service.
  • Maintain a professional demeanor while coordinating with various departments for guest satisfaction
  • Report to the Front Officer Manager


Requirements:

  • Must be well-groomed
  • Possess excellent communication skills, 
  • Have knowledge of hotel software systems

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