Front Desk Officer/Receptionist
AI-TECHL Consulting Services Limited
Admin & Office
Job Summary
A Front Desk Officer welcomes guests, manages check-ins/check-outs, handles reservations, provides property information, processes payments, responds to guest inquiries and complaints, coordinates with other departments, maintains guest records, and ensures exceptional service standards meeting five-star hotel expectations.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Manages guest check-ins/check-outs
- Handles reservations and payments
- Provides property information
- Ensures exceptional service.
- Maintain a professional demeanor while coordinating with various departments for guest satisfaction
- Report to the Front Officer Manager
Requirements:
- Must be well-groomed
- Possess excellent communication skills,
- Have knowledge of hotel software systems
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