- The primary responsibility of a front desk agent is to greet guests and get them checked into rooms.
- While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established standard operating procedures for either scenario.
- Getting customers checked in typically involves confirming reservations and the guest’s identity, and taking payment.
- For guests checking out, your duties will entail noting the guest’s departure and settling the bill.
- Beyond those front desk duties, officers are customer service professionals.
- You are expected to know the property inside and out, so you can direct guests to their rooms and provide information about amenities and services.
- A knowledge of the local area is also important, as guests will ask the front desk for information about restaurants, activities and services if no concierge is present.
- Front desk workers are also called upon to handle guest requests and issues.
- And finally, front desk agents may have to handle other duties, such as providing gifts to VIP guests, organizing information centers or helping guests with travel arrangements.