Front Desk Officer

• Welcome/direct visitors in a courteous and professional manner, ensuring a positive first impression.
• Answer and direct phone calls to the appropriate departments.
• Handle inquiries effectively and promptly provide accurate information to clients and visitors.
• Manage the front desk area, ensuring it is clean and organized.
• Maintain security by following procedures and monitoring logbooks.
• Issue visitors badge and manage visitor sign-in and sign-out processes.
• Coordinate with other departments to ensure smooth operations. 
• Assist with various administrative tasks.
• Receive, sort, and distribute incoming and outgoing correspondence or packages.
• Ensure the confidentiality and security of files and filing systems.

Requirements

• Bachelor’s degree in a related field.
• Prior experience as a Front desk officer, receptionist or customer service representative.
• Strong command of English.
• Present a professional demeanor and dress code suitable for the role.
• Must be familiar with standard office procedures and practices.
• Excellent verbal and written communication skills and ability to provide outstanding customer service and support.
• Basic knowledge of office software such as Microsoft Office Suite and phone systems.
• Awareness of organizational policies and procedures related to front desk operations and visitor management.