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Job Summary
We are looking for a well-experienced Front Desk Officer for our Restaurant in Enugu. The ideal candidate must be very friendly and professional in his/her approach because he/she makes the first impression customers will have about the restaurant once they step in. Ensure that customers get the best services obtainable in the restaurant.
- Minimum Qualification:OND
- Experience Level:Entry level
- Experience Length:3 years
Job Description/Requirements
Responsibilities:
- Draw up client bookings for tables and ensure that tables are set before clients’ arrival
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform guests about the availability of tables and direct them to the tables
- Keep records of guests who visit the restaurant
- Assist customers with answers to queries, and proffer solutions to issues within your capacity
- Collaborate with other restaurant staff and the management to ensure that customer complaint is properly attended to in a timely manner
- Ensure that clients make payment for services before they exit the restaurant
- Keep clear records of payments received and make detailed notes of balance payments
- Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
- Communicate with other staff, such as dinners, informing them of clients’ bookings, needs, and complaints.
Requirements:
- Excellent phone etiquette
- Excellent communication skills
- Multitasking ability
- Possess retentive memory to remember bookings
- Ability to pay attention to details
- Ability to maintain orderliness.
Remuneration: NGN 50,000
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