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Anonymous Employer

Front Desk Officer

Anonymous Employer

Customer Service & Support

Hospitality & Hotel | NGN Less than 75,000
3 weeks ago

Job Summary

We are looking for a well-experienced Front Desk Officer for our Restaurant in Enugu. The ideal candidate must be very friendly and professional in his/her approach because he/she makes the first impression customers will have about the restaurant once they step in. Ensure that customers get the best services obtainable in the restaurant.

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Draw up client bookings for tables and ensure that tables are set before clients’ arrival
  • Manage the front desk by receiving incoming calls, greeting and attending to customers
  • Inform guests about the availability of tables and direct them to the tables
  • Keep records of guests who visit the restaurant
  • Assist customers with answers to queries, and proffer solutions to issues within your capacity
  • Collaborate with other restaurant staff and the management to ensure that customer complaint is properly attended to in a timely manner
  • Ensure that clients make payment for services before they exit the restaurant
  • Keep clear records of payments received and make detailed notes of balance payments
  • Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
  • Communicate with other staff, such as dinners, informing them of clients’ bookings, needs, and complaints.

Requirements:

  • Excellent phone etiquette
  • Excellent communication skills
  • Multitasking ability
  • Possess retentive memory to remember bookings
  • Ability to pay attention to details
  • Ability to maintain orderliness.

Remuneration: NGN 50,000

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