Front desk executive (aptech/arena)

Job Summary

The Front Desk Executive is the face of the business. Acts as an interface between Prospects, Students and Management in the institution

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

·       Demonstrates the following leadership and functional capabilities:


1.  Leadership Capabilities:

·       Edge:

- Uses experience to focus attention on key issues – thinks ahead and   anticipates problems

         - Maintain drive in most situations without support from others


·       Emotional Leadership:

- Sustains a positive outlook across a range of situations and

  encourages this in others

      - Self confident across a range of situations with sensitivity to

         potential barriers and threats

      -  Positively motivated to make difference within and outside of own


      -  Responds to change in a positive and flexible manner

·       Ideas:

- Demonstrates an active interest in different parts of the business.

      - Adopts a range of approaches to get things done across the


      -  Approaches issues from a range of perspectives to develop              commercially viable insights

·       People Performance:

-  shows commitment to own development

             -  uses well developed interpersonal skills to build credible


·       Living through ethics and Values:

-        Maintains integrity and generates trust in others across a range of situations.

-        Gives and seeks feedback


2..  Functional Capabilities:

·       Commercial focus

      -     need to understand the impact of external facing activities on corporate reputation and ultimately on the profitability of the business

-     uses sound analytical decision-making and intuition for

       what is commercially right

·       External relationship management

-        uses experience to build a comprehensive network which brings contacts together to deliver business benefit

-        possesses good influencing and opinion-forming ability

-        uses understanding of partners’ needs to create strong external relationships


§  Excellence in execution

-        Delivers high quality results in projects implementation  

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