Front Desk Officer

Responsibilities:

• Visitor Reception: Greet and welcome visitors, students, and staff in a warm and professional manner.
• Communication: Answer phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Visitor Management: Maintain a visitor log, issue visitor badges, and ensure security protocols are followed.
• Information Distribution: Provide accurate information about the school’s programs, events, and policies.
• Mail and Package Handling: Receive and distribute mail and packages to the appropriate recipients.
• Administrative Support: Assist with administrative tasks such as filing, data entry, and scheduling appointments.
• Crisis Management: Handle emergencies and issues professionally, directing them to the appropriate personnel as needed.
• Customer Service: Address and resolve any inquiries or complaints, ensuring a high level of satisfaction.

Requirements:

• Education:  Bachelor’s degree in Education, Educational Leadership, or a related field. A Master’s degree or additional professional qualifications are preferred.
• Experience: 1 - 2 years of experience in a front desk, receptionist, or customer service role.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and basic office equipment.
• Strong organizational and multitasking abilities.
• Friendly and professional demeanour.
• Ability to work independently and as par of a team.