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Floor Manager

R.E.D Bar Lagos

Admin & Office

Hospitality & Hotel NGN 75,000 - 150,000 Negotiable
Easy Apply
New
2 weeks ago

Job Summary

The Floor Manager at Waterside Lounge Club and Bar is responsible for overseeing the daily operations of the floor, ensuring smooth service delivery, and maintaining high standards of guest experience. This position requires a proactive and hands-on approach to managing a dynamic team in a high-energy environment, ensuring custom

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Ensure that guests receive prompt, efficient, and friendly service at all times.
  • Handle customer complaints, concerns, and requests in a professional and timely manner.
  • Maintain a high level of customer satisfaction by monitoring service delivery and ensuring quality experiences for all guests.
  • Supervise and motivate front-of-house staff, including servers, bartenders, and hosts.
  • Provide on-the-job training and guidance to staff on service standards, product knowledge, and up-selling techniques.
  • Schedule staff shifts in accordance with business needs and ensure proper coverage during peak hours.
  • Conduct regular performance reviews and assist in the development of team members.
  • Oversee the smooth operation of the floor, including table turnover, order accuracy, and inventory control.
  • Coordinate with the kitchen and bar to ensure efficient service and prompt delivery of food and drinks.
  • Ensure cleanliness and organization of the floor area, including dining areas, restrooms, and other public spaces.
  • Ensure compliance with health, safety, and sanitation regulations at all times.
  • Assist in the planning and execution of private events, special promotions, and live entertainment.
  • Coordinate with clients and vendors to ensure event needs are met and executed according to the venue’s standards.
  • Oversee the setup and breakdown of event spaces and ensure guests’ needs are met throughout the event.
  • Oversee cash handling and payment processing to ensure accuracy and security.
  • Monitor stock levels of alcohol, supplies, and other inventory and communicate with management for reordering needs.
  • Perform end-of-day reconciliation and ensure that all financial transactions are accurate and documented.
  • Collaborate with other managers, including the bar and kitchen managers, to ensure a smooth flow of operations.
  • Participate in management meetings and contribute to the development of strategies for improving service quality, increasing revenue, and maintaining customer loyalty.
  • Ensure compliance with local laws regarding alcohol service, health regulations, and safety protocols.
  • Monitor staff adherence to responsible alcohol service guidelines and ensure that all guests are treated fairly and respectfully.


Requirements:

  • Proven experience in hospitality or bar management, with a focus on customer service and team leadership.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
  • Excellent organizational skills, with the ability to manage multiple tasks simultaneously and prioritize effectively.
  • Ability to remain calm under pressure and handle high-stress situations professionally.
  • Strong knowledge of bar and lounge operations, including food and beverage offerings, POS systems, and inventory management.
  • Flexible availability, including evenings, weekends, and holidays.
  • A proactive attitude and a passion for creating an outstanding guest experience.

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