New
2 weeks ago

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification:OND
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Provide technical support to clients in person and remotely provide enterprise-level assistance to clients
  • Take ownership and track customer issues till resolution and follow standard procedures to escalate unresolved issues to appropriate internal departments.
  • Install, troubleshoot, and work on various MW, OSP, IP, Power equipment
  • Supervise installation and maintenance vendors - OSP, MW, IP, Power, etc.
  • Ability to work round-the-clock to provide quality customer service to clients whenever the need arises and be able to work calmly under pressure
  • Able to learn and work on changing and emerging technologies.


Requirements:

  • OND in any technical field or a minimum of two years experience in Microwave, OSP, Power, and troubleshooting basic IP or Network issues
  • Problem-solving skills
  • Good client-facing skills
  • Good written and verbal communication skills
  • Document technical knowledge in the form of notes and manuals
  • Possess basic level knowledge of communications technologies and inter-networking principles
  • Demonstrate competency in analytical techniques necessary to handle basic assignments
  • Exhibit fundamental understanding of pertinent telecom equipment, materials, systems, and business processes.
  • Demonstrate the ability to be a team player
  • Ability to develop decision-making skills

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