New
1 week ago

Job Summary

This role is responsible for carrying out planned and contingency operations and maintenance (O&M) services in accordance with approved procedures and safety standards

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:
  • Identifies the root cause of customer issues and advises on the best cause of action to resolve the issue.
  • Identifies the resources needed to solve the issue and estimates the effort required.
  • Collaborates with other internal functions to ensure the availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines,
  • Implements technical solutions at customer sites while ensuring quality work and customer satisfaction.
  • Implements technical solutions at Point of Presence sites in compliance with approved policies, procedures, and work standards.
  • Implements disaster recovery plan as and when needed.
  • Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
  • Maintains engineering equipment.
  • Diagnoses network and device problems and implements technical or procedural solutions.
  • Performs Quality Control on structured cabling and related projects on all sites and other  Facilities.
  • Performs inventory of equipment and consumables required on all sites, ensuring availability and repair/return of same.
  • Maintains accurate records of the condition of systems, and equipment in all buildings, and inspections.
  • Prepares regular reports on all POPs conditions, inspections, and work orders as may be necessary.





Requirements:

  • A BSc degree in a relevant discipline
  • Minimum of 3 years of working experience in a related field
  • Excellent time management skills.
  • Mechanical and electrical skills.
  • Ability to problem-solve.

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