Field Support Technician

• Identifies the root cause of customer issues and advises on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure the availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines,
• Implements technical solutions at customer sites while ensuring quality work and customer satisfaction.
• Implements technical solutions at Point of Presence sites in compliance with approved policies, procedures, and work standards.
• Implements disaster recovery plan as and when needed.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other  Facilities.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair/return of same.
• Maintains accurate records of the condition of systems, and equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections, and work orders as may be necessary.

Requirements:

• A BSc degree in a relevant discipline
  
• Minimum of 3 years of working experience in a related field
• Excellent time management skills.
• Mechanical and electrical skills.
• Ability to problem-solve.