Female outlet manager

Job Summary

Reporting Relationships, Functionally reports into: Head of Retail Operation, Administratively reports to: Head of Retail operation.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Job Objective(s)

• Overall store management, supervision, and policy implementation including, Sales and inventory management, Employee on job training, and development, Financial management, Customer service leadership.

• Grow sales through the implementation of marketing and merchandising systems

• Responsible for the store’s or outlet’s revenue quota.

Duties & Responsibilities Management:

• Lead others and work effectively with store team

• Supervise, assign and direct activities of the store’s team

• Effectively communicate information to store team and supervisors in an open and timely manner

• Support Store team with actions plans for operational and service improvement.

Customer Service:

• Assist customers with their questions, problems and complaints

• Promote the company’s customer service culture (greet, offer help, and thank)

• Provide colleagues personalized customer service feedback and coaching

• Handle all customer relations issues in accordance with company policy

• Promote a positive shopping experience for all customers • Maintain customer privacy by not sharing customer data without authorization.


• Stock shelves

• Manage re-order levels & restocking from HQ for the store

• Conduct merchandising activities in line with approved brand guidelines

• Account for promotional and sales support materials

• Organize and execute the display and maintenance of off-shelf merchandise.

Job Requirements Minimum Education Qualifications:

• Bachelor’s degree/HND

• Master’s Degree is an advantage

Required Experience:

• 3-4+ years of retail store experience.

• Experience as store or outlet manager related retail environment and/or Luxury, boutique or fashion related industry experience with a client book is strongly preferred. Experience with retail point of sale system very necessary

• Accuracy and attention to detail.

• Ability to organize and prioritize a variety of tasks/projects.

• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Required Competencies:

• Deep Knowledge of the different product categories & brands

• Analytical competencies

• Skin types

• Strong presentation skills

• Negotiation skills

• Persuasion Skills

• Adept business knowledge

• Abilities to organize

• Strong written and verbal communication.

• Strong problem-solving skills

• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English

• Above average Telesales/Phone Skills

• IT skills

• Customer service skills

• Team skills

• Excellent communication skills

• Time Management skills

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| Full Time |
NGN Confidential
Anonymous Employer
| Full Time |
NGN 75,000 - 150,000
| Full Time |
NGN Confidential