Operations Manager (Real Estate)

Job Summary

Primary responsibilities consist of the direct oversight of a portfolio of real estate assets, specifically focusing on operations management and financial performance including budgeting, cash flows, and variance review, etc. The role objective is to maximize operational performance while creating value at the individual asset and portfolio level and mitigating portfolio risk. The role includes ownership of property performance as well as daily operations including leasing, client relations, resident relations, marketing, outreach, and property upkeep. We need a true leader who radiates positivity and is passionate about driving great property performance and superior customer service.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Roles & Responsibilities:

  • Prepare and review monthly, quarterly, and annual budget variance reports, identifying  and presenting areas of concern and potential areas of improvement for senior  management 
  • Monitor and identify opportunities to increase income and/or reduce expenses such as managing utility expenses, increasing recoveries from residents, appealing real estate tax re-assessments utilizing third-party consultants, etc.
  • Assist with due diligence on markets and properties for new development projects and  with the transition of newly completed properties into portfolio asset management  platform
  • Review and audit property performance vs. budgets, communicating with the corporate  office and ownership entities as necessary
  • Maintain good rapport with all prospective and current residents, vendors, and team  members
  • Have a good knowledge of lease terms, specifications, and policies
  • Ensure resident records are properly maintained
  • Oversee the approval of lease applications, preparation of leases, move-ins, move-outs,  and confirm residences are move-in ready
  • Conduct constant and continuing market research to serve as an input to setting rents  and leasing specials
  • Apply established sale and marketing strategies to increase traffic, maintain closing ratios, and meet or exceed budgeted occupancy
  • Audit and approve maintenance and other vendor invoices
  • Own and ensure completion of all proactive maintenance and services activities including  preventative maintenance
  • Oversee and support daily operations including answering calls, showing residences,  performing inspections, and any necessary paperwork, posting rent, etc.
  • Handle any escalated resident issues
  • Maintain good rapport and continue to develop strong relationships with our third-party owners
  • Prepare and update occupancy and maintenance related manuals  

Qualifications & Experiences:

  • Female candidates preferred
  • At least 5 years of relevant property management experience, with a proven record of  successfully building strong relationships and teams
  • Have a customer-first mindset with the desire to go above and beyond in order to ensure the client satisfaction while being able to adapt to varying personalities and workstyles
  • Ability to thrive in a fast-paced environment where responsiveness is critical
  • Previous direct customer service experience required 
  • Strong organizational skills with the ability to prioritize tasks based on urgency
  • Ability to work independently and also to work closely with other team members
  • Strong understanding and experience with budgets and overall financial reporting
  • Computer Literate (e.g. Microsoft Office Suite) 
  • Excellent written and verbal communication skills
  • Superior attention to detail, high energy, and positive attitude
  • Ethical and professional conduct and integrity beyond reproach
  • Passion to thrive in an entrepreneurial work environment and is self-motivated
  • Strong analytical and problem-solving skills

This position is open preferably to Female candidates.

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| Full Time |
NGN 75,000 - 150,000
| Full Time |
NGN Confidential