New
2 weeks ago

Job Summary

The Experience center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed recent graduates. This vacancy is for people who are interested in building a career in customer experience, committed to providing high-quality service and developing customer relationships.

  • Minimum Qualification:HND
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines.
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Ensure visibility of shipments as they move through the network through the application of appropriate scans.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product/ service information related to the delivery life cycle, rates, and payment.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.
  • Promote and cross-sell the company’s products.
  • Ensuring proper documentation and safety of all parcels sent and received.


Requirements:

  • This vacancy is for recent graduates who are interested in building a career in Customer Experience. No experience is required for the role
  • Applicants must be personable and have excellent interpersonal and communication skills
  • Applicants must be computer literate
  • Not older than 30 years at the time of application
  • Must have completed NYSC at the time of application and available to resume immediately.

 

Remuneration: NGN 65,000 net + other benefits

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