Executive - Shop Operations(Customer Care Service Executive)_ Lekki- Ajah Axis

Job Summary

Proten International hiring an Executive Shop Operations(Customer Care Service Executive) for our client in the Telecommunication Industry.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Proten International hiring an  Executive Shop Operations(Customer Care Service Executive) for our client in the Telecommunication Industry.

Reporting To: 

  • Direct - Supervisor Shop Operations; Functional - Territory Sales Manager

Job Requirements

  • First line interaction with customers
  • Ensure customer queries / requests/ concerns are attended, documented and reported to management 
  • Follow-up with relevant department should in case there is any delay, escalate at deviations
  • Connect with customers and maintain cordial relations in the interest of the business 
  • Responsible for Stock and Cash Management at the shop
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised  
  • Ensure efficient operations at shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives 
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities/processes and ensure adherence 
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Share improvisations with management which can be replicated at all locations/ processes

Essential Attributes

  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes 

  • Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning and organizing skills proven achiever, Should have sharp business acumen

Qualifications 

  • Graduate / Post Graduate
  • Desired Experience 2 to 5 years in a similar profile

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