Executive Assistant, Customer Relationships

Job Summary

We are looking to hire for this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

RESPONSIBILITIES:

Executive Assistant to the CEO

  • Maintains the calendar of the CEO
  • Coordinate CEO’s Schedules & Itineraries
  • Attends to external parties (Guests, Visitors, Partners, Vendors, etc)
  • General Administration

Customer Relationship Management Champion

  • Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails, and Websites
  • Interacts with customers visiting the Showroom and intimates them with a portfolio of products and services
  • Aims to provide a world-class, satisfactory experience to customers at all times. Focused on the WOW Factor
  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
  • Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to the client’s satisfaction
  • Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
  • Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations

Events Manager 

  • Design, plan and execute events working with the CEO and external parties (partners, consultants, etc)

COMPETENCIES:

Functional Competencies:

  • Strategic & Business Perspective
  • Customer Engagement & Needs Assessment
  • Product/Service Knowledge
  • Market & Customer understanding
  • Human Relations skills
  • Information Gathering & Analysis
  • Database Administration
  • Events Planning, Budgeting & Management
  • Quality Management
  • Objective Setting
  • Influencing/Negotiation
  • Quality Management

Organisational Competencies:

  • Social Media Expertise
  • Oral Communication
  • Written Communication
  • Planning
  • Personal Organisation & Personal Effectiveness
  • PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft Project, and Electronic mail

Attributes:

  • Integrity
  • Innovation/creativity (Ability to think outside the box)
  • Attention to details
  • Teamwork and collaboration
  • Resourcefulness
  • Strong work ethics
  • Leadership attributes
  • Strong written and personal communications skills
  • Positive attitude and ability to learn quickly
  • Strong quantitative skills
  • Highly dependable, very organized, able to work independently
  • Excellent clients & vendors management skills


Qualifications & Experience:

  • Second Class Upper 1st Degree in any relevant field
  • Minimum of 3 years Post-NYSC Experience

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