Job Summary

We are recruiting to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Key responsibilities include;

Strategic Operations

  • Proactively manage client relationships and become a trusted advisor for SAP BYD and business applications.

  • Assesses business requirements and recommend tools and improvements to achieve business objective.

  • Identify and lead the development of application components required to deliver a fully integrated solution.

  • Provide deep SAP application knowledge, including best practices and troubleshooting techniques to help drive solution improvements and adoption


IT Operations

  • Develop and translate business requirements, process workflows and specifications into functional application implementation. 

  • Implement and maintain business process functions and tools across business applications used by Food Concepts.

  • Troubleshoot both technical and operational related issues from end-users.

  • Resolve L1 and L2 user and SAP application incidents and manage escalations of support requests. Deploy applications, add-ons and fixes to end-users 

  • Support change management processes to ensure activities are performed.

  • Develop technical specifications, test scripts and perform systems and functionality testing.

  • Maintain application configurations and technology platform for ERP and integrated solutions.

  • Train users and support teams on the use of business applications.

  • Maintain application databases, queries, custom reports and web interfaces.

  • Ensure vendor services are properly delivered and aligned with contracts and SLA. 

  • Perform small-scale custom application programming/improvement/bug fixing, using e.g., C#, sql server, Java and similar technologies.

  • Perform general system software maintenance and upgrade;

  • Test fixes to ensure escalated incidents have been adequately resolved and thereafter develop knowledge base articles for end-users;


Project and Management

  • Manage interface and communication between internal customers and service providers

  • Ensure project activities are executed and aligned with project objectives and value risk. 


IT Security and Risk Management

  • Promptly report and manage identified risks and threats in line with standard operating procedures.

  • Ensure applicable policy and security controls for mitigating risks are properly implemented across all business systems


Reports

  • Providing recommendations and reports on system health, upgrades, enhancements and incident management.

  • Provide recommendations and reports on application utilization, adoption trends and ROI metrics for value.


Requirements

  • A good first degree in Computer Science, Computer Engineering or Information Technology. - Possession of a post-graduate degree is an added advantage 

  • Minimum of 5 - 6 years in a core IT and previous experience working with a team.

  • Certification in Microsoft Cloud technology, CISCO, Project Management or any other IT-related professional qualification is required. 


    SALARY: 160-170k

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Lagos
| Full Time |
NGN 150,000 - 250,000
Lagos
| Full Time |
NGN Confidential