Key responsibilities include;
Proactively manage client relationships and become a trusted advisor for SAP BYD and business applications.
Assesses business requirements and recommend tools and improvements to achieve business objective.
Identify and lead the development of application components required to deliver a fully integrated solution.
Provide deep SAP application knowledge, including best practices and troubleshooting techniques to help drive solution improvements and adoption
Develop and translate business requirements, process workflows and specifications into functional application implementation.
Implement and maintain business process functions and tools across business applications used by Food Concepts.
Troubleshoot both technical and operational related issues from end-users.
Resolve L1 and L2 user and SAP application incidents and manage escalations of support requests. Deploy applications, add-ons and fixes to end-users
Support change management processes to ensure activities are performed.
Develop technical specifications, test scripts and perform systems and functionality testing.
Maintain application configurations and technology platform for ERP and integrated solutions.
Train users and support teams on the use of business applications.
Maintain application databases, queries, custom reports and web interfaces.
Ensure vendor services are properly delivered and aligned with contracts and SLA.
Perform small-scale custom application programming/improvement/bug fixing, using e.g., C#, sql server, Java and similar technologies.
Perform general system software maintenance and upgrade;
Test fixes to ensure escalated incidents have been adequately resolved and thereafter develop knowledge base articles for end-users;
Project and Management
Manage interface and communication between internal customers and service providers
Ensure project activities are executed and aligned with project objectives and value risk.
IT Security and Risk Management
Promptly report and manage identified risks and threats in line with standard operating procedures.
Ensure applicable policy and security controls for mitigating risks are properly implemented across all business systems
Providing recommendations and reports on system health, upgrades, enhancements and incident management.
Provide recommendations and reports on application utilization, adoption trends and ROI metrics for value.
A good first degree in Computer Science, Computer Engineering or Information Technology. - Possession of a post-graduate degree is an added advantage
Minimum of 5 - 6 years in a core IT and previous experience working with a team.
Certification in Microsoft Cloud technology, CISCO, Project Management or any other IT-related professional qualification is required.