Immediate Start
1 month ago
Live Chat Agent
Tradev Markets Ltd
Customer Service & Support
Banking, Finance & Insurance
NGN
75,000 - 150,000
Easy Apply
Job Summary
Join our dynamic Customer Service team in Abuja/Ilorin! Handle chats, resolve issues, verify data, and support clients in a fast-paced fintech environment. Must speak English & Hausa, have done your NYSC, have a laptop, and have experience in a fintech/mobile app company.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Handle customer complaints effectively, provide appropriate solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
- Verify the original data certificates of customers.
- Communicate effectively over chat, understand customer needs, guide them, and resolve their issues.
- Organize daily communication result records.
- Track, prioritize, and close customer requests while maintaining clear, concise, and helpful notes within the platform.
- Collaborate with other departments to escalate and resolve complex issues when necessary.
- Analyze customer feedback to improve service processes and enhance overall customer satisfaction.
Requirements:
- Proficiency in Zendesk live chat support.
- Must have completed NYSC.
- Must own a personal laptop and be able to operate it efficiently.
- Willing to work onsite in Abuja office, Monday to Friday, 9:00 AM – 6:00 PM (with 1-hour break).
- Proficient in communicating professionally in English and Hausa (MUST).
- Ability to work responsibly under pressure in a fast-paced environment.
- Friendly personality and positive work attitude.
- Previous experience in a fintech company is essential.
- Knowledge of Forex and Cryptocurrency is required.
- Experience working in apps or internet companies is advantageous.
- Strong self-learning ability.
- Proficient in Microsoft Excel.
- Fast typing skills.
- Strong communication skills with the ability to convey information clearly and empathetically.
- Ability to multitask, prioritize, and manage time effectively.
- A problem-solver with a positive attitude and a passion for helping customers.
- Attention to detail with strong organizational skills.
- Quarterly performance bonus
- Weekly performance bonus
- Transportation subsidies
- Opportunity to work in an international company
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