Engineering Applications Support Analyst

Responsibilities:

• Technical Support: Provide first and second-level support for Engineering applications such as Primavera, ASSAI Cloud, SPF (EDW), UNISIM Design, AVEVA E3D, GoTechnology Hub2,  Pipesim, AutoCAD, SACS, STAADPro, PV Elite, FRED, Caesar II, etc. Be the support expert for Primavera (P6) and related applications, resolving issues on application functionality, performance, and user access.
• Microsoft Server Administration: Administer Microsoft Server environments, including service maintenance and job scheduling. 
  
• System Integration: Integrate Primavera with SAP and Impress, ensuring data consistency and system interoperability. 
  
• User Training: Conduct training sessions and develop user documentation to enhance proficiency and adoption of Primavera and any other required engineering tool.
• Reporting: Generate and customise reports to meet the needs of project teams and management. 
• Oracle Database Management: Manage and maintain Oracle databases supporting the Primavera application. 
  
• Performance Monitoring: Monitor system performance, identify bottlenecks, and implement solutions to ensure high availability and optimal performance. 
• Troubleshooting: Diagnose and resolve technical issues, including data inconsistencies, integration problems, and user access/permission errors. 
• System Maintenance: Perform regular system maintenance, updates, and patches to ensure application stability and security. 
  
• System Changes: Design and implement changes to Primavera data structures in accordance with business requirements and change management procedures.
  
• IRM: Ensure the application landscape is mitigated against risks and vulnerabilities through the timely application of patches and other Information Risk Management recommendations. 
• Cross-Functional Collaboration: Work closely with delivery partners in IDT and other stakeholders to align the usage of Primavera and other Engineering applications with organisational objectives.
• Others: Analyse system logs and identify potential issues with processes and the application landscape. Carry out change management for application upgrades and enhancements. Ensure application upgrades, downtimes, enhancements, and embedments are communicated effectively and in a timely manner to the concerned community. Take on other assigned responsibilities as determined by the Engineering Workflow Support Delivery Lead. 

Requirements:

• Operating Systems: Linux, Windows server  
  
• Databases: SQL, Oracle. Basic troubleshooting: Application debugging, issue research, root cause analysis, Data migration, software integration, and testing, IT Service Management (ITSM). 
  
• Ticketing Systems: ServiceNow, Xurrent or any other incident management tool. Working knowledge of Oracle Web Logic, Oracle Java virtual servers, Node Managers, P6 in particular. Advanced troubleshooting skills of Primavera hosted on a Windows virtual server, and the Database hosted on an Oracle Linux server 
• Power BI: Proficiency in creating dashboards, reports and data visualisations.  Writing queries and connecting to diverse data sources.
• Experience: Previous work experience in the Energy Industry or a similar role is an added advantage.