Engineer - Inshop Technical Support (Field Support Engineer) (Lagos, Abuja, Ibadan and Portharcourt)

Job Summary

Proten International is hiring an EPC Core Network Engineer for our client in the Telecommunication Industry

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Proten International hiring an  Executive Shop Operations(Customer Care Service Executive) for our client in the Telecommunication Industry.

Job Requirement

  • First line contact, providing technical assistance to all walk in customer at Shops 
  • Assist in after sales device setup, installation, and configuration processes for new subscribers 
  • Create a positive customer experience
  • Assist / guide customers to handle different hardware and software application as required
  • Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices 
  • Liaise with device & terminals unit, for all hardware errors & related replacement cases
  • Document help desk tickets/resolutions, and maintain defective device inventory list for shop 
  • Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Essential Attributes

  • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player

Desired Attributes

  • Relevant Industry Experience, been on the front end handling customers and team.

Qualifications 

  • HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

Desired Experience

  • 1 to 3 years in similar profile

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