Proten International hiring an Executive Shop Operations(Customer Care Service Executive) for our client in the Telecommunication Industry.
- First line contact, providing technical assistance to all walk in customer at Shops
- Assist in after sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist / guide customers to handle different hardware and software application as required
- Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player
- Relevant Industry Experience, been on the front end handling customers and team.
- HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
- 1 to 3 years in similar profile