Dynamics CRM Functional Consultant

Job Summary

The Dynamics Sales\Marketing\Customer Service Functional Consultant will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful Dynamics Sales\Marketing\Customer Service implementation.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


• Interact with prospects/clients to understand business requirements

• Demonstrate Microsoft Dynamics Sales\Marketing\Customer Service solution capabilities to the client.

• Conduct business process analysis and create Fit/Gap report

• Create Solution design to address client business, interface, and performance requirements

• Advise on complex Microsoft Dynamics Sales\Marketing\Customer Service business cases and propose comprehensive solutions.

• Create functional requirement and functional design for customizations

• Create estimates for implementation tasks

• Provide MS Dynamics Microsoft Dynamics Sales\Marketing\Customer Service SME expertise to client 

• Installation, setup and configuration of MS Dynamics Marketing, Dynamics Sales, Customer Service.

• Data migration from external systems into MS Microsoft Dynamics Sales\Marketing\Customer Service

• Conduct solution testing and assist with user acceptance testing

• Conduct user and administrator training

• Complete the project tasks on time and under budget

• Build expertise in Industry areas of focus contributes to the development of Industry solutions

• Assist sales and pre-sales teams to prepare proposals, participate in client presentations and support business development and the sale of professional services when necessary.

Required Qualifications, Experience & Skills

• Bachelor’s in Computer Science, Engineering, business management, management information system, marketing or equivalent. 

• Two years overall MS Dynamics  Sales\Marketing\Customer Service experience.

• Experience as an MS Dynamics Sales\Marketing\Customer Service consultant in a client-facing role for MS Dynamics top tier or similar consulting organization is highly desirable

• Hands-on experience in designing, configuring or administering MS Dynamics Sales\Marketing\Customer Service required

• MS Dynamics Sales\Marketing\Customer Service SDK, report writing, installation, configuration, and customizations

• Azure, MS SQL Server and Power BI reporting services experience

• Unit Testing: Test Case preparation and execution

• Working with all phases of the Snapnet Process

Additional Qualifications & Skills

• MS Dynamics Sales\Marketing\Customer Service certification is desired

• Vertical experience desired

• Strong work ethic: Ability to work in a structured work environment 

• Excellent interpersonal, presentation and written communication skills

• Strong ability to convey technical information to non-technical clients

• Possesses excellent communication skills

• Self-Starter with the ability to handle multiple tasks and shifting priorities

• Thinks clearly and calmly under pressure

• Solves complex problems with creative solutions

• Places emphasis on client satisfaction

• Learns new concepts quickly and thoroughly

• Promotes the mission and shared values of our company

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