Duty Manager / Overall manager

Job Summary

the primary duty of the hotel Duty Manager is to Promotes and maintains good public relations. of the hotel

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

  • Assists in handling room lock problems.

  • Prepares and checks for VIP’s arrival and escorts guests to rooms.

  • Co-ordinates with all departments concerned in order to maintain Front Office functions properly.

  • Operates the front office computer system in order to assist front office attendants.

  • Checks group department, fit and ensure switchboard makes appropriate wake up calls.

  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book

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