Desk Head, Subsidiaries Channels Support

Job Summary

Conduct proactive monitoring, operation, and maintenance of channels applications and infrastructure (First Mobile, First Online Banking, VIACARD, FirstCollect, FirstConsole, Remita STP, FirstDirect) to maintain and support operations and ensure compliance to relevant standards.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

  • Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure
  • Perform configurations, problems, incidents, IT service continuity, and supply
  • Assist effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services
  • Assist effort to develop and configure channels infrastructure from conceptualization to stabilization and to enhancements
  • Test, debug, document, and analyze the performance of channels applications and infrastructure components
  • Provide high-end support to all environments (production, test, QA, development, etc.), channels infrastructure implementation, and patch management
  • Conduct planning and monitoring of event, fault, and performance management
  • Fulfill service requests and perform routine maintenance and support activities within SLA
  • Provide leadership and technical guidance to Channels systems
  • Detailed stakeholder engagement in issue resolution and adherence to escalation matrix
  • Provide innovative and relevant experience to problems, developments, and integrations in the Channels eco-system
  • Knowledge and expertise in modern IT technologies and domains to support and advance the Channels Systems
  • Prepare and design reports on Systems availability and performance

Requirements:

  • Minimum of a first degree or its equivalent in an IT-related discipline
  • Masters or a recognized professional certification will be an added advantage
  • 4+ years of experience in channels system support/ administration

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