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5 days ago

Job Summary

We are seeking a highly skilled and strategic Deputy Chief Operating Officer to oversee our warehousing, haulage, and last-mile delivery operations. The ideal candidate will have a proven track record in optimizing logistics and supply chain processes, driving operational efficiencies, and leading cross-functional teams in a fast-paced, technology-driven

  • Minimum Qualification : Degree
  • Experience Level : Senior level
  • Experience Length : 15 years
  • Working Hours : Full Time

Job Description/Requirements

Responsibilities:

  • Operational Leadership: Lead the day-to-day operations of the warehousing, haulage, and last-mile delivery network under the direct responsibility of the company’s COO. Oversee the entire supply chain process to ensure the timely and accurate delivery of products. 
  • Strategy Development: Develop and implement strategies to optimize warehouse management, transportation, and last-mile delivery. Continuously improve delivery times, cost efficiency, and customer satisfaction. 
  • Supply Chain Optimization: Identify inefficiencies within the warehousing, haulage, and last-mile processes and implement improvements. Use data analytics to drive operational decisions and track key performance indicators (KPIs). 
  • Team Management & Development: Lead, mentor, and develop a team of operations managers, warehouse supervisors, drivers, and logistics personnel. Ensure effective training, performance evaluation, and resource allocation across all teams. 
  • Technology Integration: Collaborate with the technology teams to implement cutting-edge tools, platforms, and software that streamline operations and enhance overall service delivery. Advocate for automation, AI-driven insights, and optimization algorithms to improve efficiency. 
  • Vendor & Partner Management: Manage relationships with third-party logistics providers, warehouse providers, and other external partners. Negotiate contracts, monitor performance, and ensure compliance with service level agreements (SLAs). 
  • Budgeting & Financial Oversight: Develop and manage budgets for warehousing, haulage, and last-mile operations. Identify cost-saving opportunities and implement initiatives to optimize resource allocation. 
  • Compliance & Safety: Ensure compliance with all regulatory and safety standards related to warehousing, transportation, and last-mile delivery. Proactively manage risks and ensure a safe working environment for all employees. 
  • Customer Experience: Oversees the customer experience teams and ensures speedy resolutions of the delivery issues and enhance the customer experience. Address escalations and ensure customer satisfaction is always maintained. 


Requirements:

  • BA/BSc degree in Social Sciences, Operations, or equivalent practical experience. MBA or relevant post-graduate education is an added advantage 
  • 15+ years of experience managing operations to ensure the lowest-cost and on-time service delivery 
  • Strategic thinker, process-driven and hands-on approach to solving operational challenges 
  • Ability to take initiative and be flexible in a constantly changing work environment 
  • Excellent communication skills 
  • Strong knowledge of Excel/Google Sheets and ease with a variety of tech platforms and reporting 
  • Tech enthusiasts with dexterity in using digital products 
  • Natural leader 


Life at Kwik Africa: 

  • Join a diverse, passionate & driven team of all backgrounds 
  • Casual work environment 
  • Comprehensive health benefits to fit your needs 
  • Competitive salary with performance-driven bonuses 

 

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