Deputy Chief Operating Officer
Africa Delivery Technologies Limited (Kwik)
Management & Business Development
Job Summary
We are seeking a highly skilled and strategic Deputy Chief Operating Officer to oversee our warehousing, haulage, and last-mile delivery operations. The ideal candidate will have a proven track record in optimizing logistics and supply chain processes, driving operational efficiencies, and leading cross-functional teams in a fast-paced, technology-driven
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 15 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Operational Leadership: Lead the day-to-day operations of the warehousing, haulage, and last-mile delivery network under the direct responsibility of the company’s COO. Oversee the entire supply chain process to ensure the timely and accurate delivery of products.
- Strategy Development: Develop and implement strategies to optimize warehouse management, transportation, and last-mile delivery. Continuously improve delivery times, cost efficiency, and customer satisfaction.
- Supply Chain Optimization: Identify inefficiencies within the warehousing, haulage, and last-mile processes and implement improvements. Use data analytics to drive operational decisions and track key performance indicators (KPIs).
- Team Management & Development: Lead, mentor, and develop a team of operations managers, warehouse supervisors, drivers, and logistics personnel. Ensure effective training, performance evaluation, and resource allocation across all teams.
- Technology Integration: Collaborate with the technology teams to implement cutting-edge tools, platforms, and software that streamline operations and enhance overall service delivery. Advocate for automation, AI-driven insights, and optimization algorithms to improve efficiency.
- Vendor & Partner Management: Manage relationships with third-party logistics providers, warehouse providers, and other external partners. Negotiate contracts, monitor performance, and ensure compliance with service level agreements (SLAs).
- Budgeting & Financial Oversight: Develop and manage budgets for warehousing, haulage, and last-mile operations. Identify cost-saving opportunities and implement initiatives to optimize resource allocation.
- Compliance & Safety: Ensure compliance with all regulatory and safety standards related to warehousing, transportation, and last-mile delivery. Proactively manage risks and ensure a safe working environment for all employees.
- Customer Experience: Oversees the customer experience teams and ensures speedy resolutions of the delivery issues and enhance the customer experience. Address escalations and ensure customer satisfaction is always maintained.
Requirements:
- BA/BSc degree in Social Sciences, Operations, or equivalent practical experience. MBA or relevant post-graduate education is an added advantage
- 15+ years of experience managing operations to ensure the lowest-cost and on-time service delivery
- Strategic thinker, process-driven and hands-on approach to solving operational challenges
- Ability to take initiative and be flexible in a constantly changing work environment
- Excellent communication skills
- Strong knowledge of Excel/Google Sheets and ease with a variety of tech platforms and reporting
- Tech enthusiasts with dexterity in using digital products
- Natural leader
Life at Kwik Africa:
- Join a diverse, passionate & driven team of all backgrounds
- Casual work environment
- Comprehensive health benefits to fit your needs
- Competitive salary with performance-driven bonuses
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