- Contacting & Interacting with Debtors via telephone:
- Collecting payment on debts
- Understanding reasons for late payment.
- Ensuring the resolution of delinquent accounts
- Tracking outstanding debts
- Plan course of action to recover owed money.
- Negotiating payoff deadlines and payment plans.
- Work closely with Team leads, supervisors and call center manger to ensure synergy and all time customer satisfaction while ensuring debts are being recovered and paid up.
- Adherence to call script and call center policies.
- Compile Reports
- Very Proficient with MS Excel
Remuneration: Base pay + Commission