Customer Support Representative - OGTI Clean Energy Leadership Program

Havenhill Synergy

Job Summary

Havenhill Synergy is a clean-tech utility company.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Duties and Responsibilities
  • Provide accurate, and complete information about products and services of Havenhill to new and existing customers promptly.
  • Assist the technical team in providing post-installation support to customers via phone and email.
  • Follow up on technical issues reported by customers and external partners of the organisation until each case is resolved.
  • Assist with the gathering of data on the performance and customer feedback from mini-grid installations in host communities.
  • Keep records of customer’s interactions, transactions, comments and complaints using the appropriate software and escalate unresolved issues to the right authority.
  • Give appropriate information to customers on energy use, payment systems and assist in troubleshooting of installed systems.
  • Diploma/Bachelor’s degree in social sciences or any related field.
  • 0-2 years of relevant experience
  • High interest in renewable energy is a must
  • Ability to speak English, pidgin and a local language (Hausa, Yoruba, etc.) fluently
  • Certifications or membership with professional bodies is an added advantage
  • Basic knowledge of computer software and office systems
  • Familiarity with CRM systems is an added advantage
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to stay calm and be respectful in communicating with stressed or upset customers.
  • Ability to multitask, prioritize, and manage time effectively
Additional requirements
  • Maintain high level of autonomy
  • High level of speed and accuracy
  • Be innovative and have great attention to details
  • Must be excellence oriented

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