Customer Support Officer

Merrybet Gold Limited

Customer Service & Support

Featured
1 month ago

Job Summary

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Maintain good communication with customers and provide excellent customer service experience.
  • Make and receive internal and external calls.
  • Attend to inbound calls, chats, and reply to emails. Proffer solutions to customers/Agents and give customers information on our available products.
  • Act and communicate proactively, keeping customers/Agents informed of any issues arising
  • Send registration information to intending agents who enquire about the process.
  • Process waybill to be sent to agents.
  • Closely Work with other departments, sharing knowledge and best practice.
  • Any other task as assigned by Supervisor.


Major Accountabilities:

  • Be online at 8 am daily to start duty
  • Reply to customers correctly
  • Send Waybill report at the end of any waybill processing
  • Reports to the H.O.D of customer care unit of activities.


Key Performance Indicators

Functional Responsibilities:

  • Ensure that customers are educated on the product.
  • Interact with other departments when necessary to close chats.

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

loading...

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2022 Jobberman