Job Summary

We are hiring a Customer Success/Support to support or ensure that customer queries and complaints are resolved. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience work

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

JOB TITLE:

 

Customer Success/Support

 

REPORT TO:

 

Customer Service Manager

 

JOB DESCRIPTION:

 

We are hiring a Customer Success/Support to support or ensure that customer queries and complaints are resolved. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

RESPONSIBILITIES:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

                                                                                                                

REQUIREMENTS:

 

  • Degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working as customer support.
  • Good Writing and Communication Skill

 

LOCATION:

 

Lagos

 

PAY:

 

N 50,000.00

 

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