Job Summary

We are looking for a Customer Success Manager to assist with our brand and product promotion, optimise our customer experience, improve our customer relationships and build our brand profile (80% International clientele) by maximising email and social networks.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

About Us

63WebStudio is a Web Design & Development Agency based in Lagos, Nigeria. Our mission is to deliver amazing websites with the best value for money. Our process unites talent & passion with discipline. Our strategy ensures that projects are budget-friendly and executed within a short timeframe.


Job Responsibilities

  • Monitor customer happiness and improve customer experience

  • Focus on customer long-term happiness and foster long term business relationships (80% International clientele)

  • Promote customer retention and loyalty

  • Sustain business growth and profitability by maximizing client lifetime value.

  • Build 63Webstudio brand portfolio by managing and optimising social media networks and email marketing

  • Collaborate closely with Sales and Project Management to support customers renewals, onboarding of clients and expansion opportunities

 

Qualifications and requirements

  • Communications, Marketing or Business Administration Degree from a recognised university

  • Passion for service.

  • Highly detail oriented and able to multitask.

  • Self-driven and proactive nature.

  • Excellent communication and interpersonal skills.

  • Demonstrate leadership qualities

  • Knowledge of customer success.

  • Patient and active listener.

  • Passionate about website design and technology.

  • Above all,  you must be ready to join a profoundly customer oriented team.


Additional Details

  • Fluency in French Language is a plus.

  • Fun company culture.

  • Warm and open working space.

  • Finally, we are very specific about values and work ethic. We are here to help you grow as you help grow the company and we expect you to give really 100%. That’s hard work and not for everybody :)

Important Note

  • Due to the current global situation, the COVID-19 Pandemic. This job would be remote work for now and there would be a transition to office work when the company deems fit.







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