- Seek to promote the value of products and upsell services with brand image and promoting value through customer experience
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Experience with ticketing systems such as Freshdesk, Hubspot & Jira.
- 2 to 3 yrs of progressive experience in Customer Support Engineering roles or similar functions.
- Basic SQL Server admin such as backing up/restoring database instances.
- Intermediate knowledge of Java, GwT, React, and or Jasper Report Engine.
- Basic knowledge of cloud computing such as AWS, Azure, etc.
- Basic knowledge of Software Versioning Control Systems such as Github, bitbucket, GitLab.
- Team Player, collaborative approach with colleagues and customers
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication (both verbal and written) and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Analytical & critical thinking skills to evaluate and interpret product and service-related situations