Job Summary

FlexiSAF is looking for an organized, and friendly Customer Support Engineer to join our growing team and provide top-notch service to our customers across our various channels. In this role, you will interact directly with our customers to answer technical questions, solve problems, provide ongoing education and maintain our company’s reputation.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Seek to promote the value of products and upsell services with brand image and promoting value through customer experience
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives

Requirements:

  • Experience with ticketing systems such as Freshdesk, Hubspot & Jira.
  • 2 to 3  yrs of progressive experience in Customer Support Engineering roles or similar functions.
  • Basic SQL Server admin such as backing up/restoring database instances.
  • Intermediate knowledge of Java, GwT, React, and or Jasper Report Engine.
  • Basic knowledge of cloud computing such as AWS, Azure, etc.
  • Basic knowledge of Software Versioning Control Systems such as Github, bitbucket, GitLab.
  • Team Player, collaborative approach with colleagues and customers
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication (both verbal and written) and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Analytical & critical thinking skills to evaluate and interpret product and service-related situations

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