Job Summary

We are used by public and private healthcare providers to digitize their patients, stock billing and insurance records and connect all aspects of the healthcare system. As our Customer Success Coordinator, you will be responsible for deploying our OS in hospitals and health facilities across the country, training frontline healthcare workers, and providing day-to-day aftercare and technical support to facilities. This role requires frequent travel within Nigeria.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities 

The Customer Success Coordinator is responsible for the following activities:

1. Launch facilities: 

  • Conduct facility assessments to identify departmental stations and network availability.
  • Facilitate the setting up of profiles for site champions and key persons within the facilities. 
  • Train site champions on key features within the system ie: adding users, disabling users,  adding billing information, stock intake etc. 
  • Setup the various stations with tablets and test the software in real-time.
  • Conduct general training for all users at the facility.  

2. Customer support/aftercare: 

  • Provide on-the-ground support for facilities whenever the need arises. 
  • Enable/equip site champions to be able to conduct some basic troubleshooting on their own. 
  • Be an expert in our in-built customer feedback tool and empower site champions to be able to use this tool effectively. 
  • Frequent visits to facilities to ensure they are using our OS most effectively and  efficiently
  • Provide support for facilities in nearby regions/locations.  

3. Sales: 

  •  You might be called upon to assist with the sales drive from time to time, including conducting presentations on behalf of sales representatives. 
  • We want every team member to succeed, so this role will receive extensive training on how  to be a company expert’ before going live in facilities 

Skills, attributes and experience 

Essential: 

  • A degree or diploma from a recognized university
  • At least two years working experience 
  • Ability to drive and hold a valid driving license. 

Desired: 

  • An entrepreneurial mindset with sound judgment and first-rate problem-solving skills
  • A proactive approach to problem-solving and a bias for action
  • Attention to detail with a natural ability to juggle many moving parts
  • Excellent communication and interpersonal skills. 
  • Fluency in the Hausa language  

Salary and benefits 

The starting pay is 240,000 Naira gross per month. Your salary and benefits will grow as the company continues to grow. 

Our benefits include:

  • We aim to provide all members of our team with flexibility. Our office in Nigeria is fully remote at the moment allowing employees to work from home. 
  • 21 days holidays + public holidays.  
  • Pension contribution. 
Our values 
We respect everyone and everything we do. 
We prize our open and collaborative culture. We are sensitive to the needs, perspectives and ideas of our customers and colleagues. We treat everyone with kindness and communicate with candour and good humour. We welcome being challenged, and make time for self-reflection. We respect everyone. 
Our work has impact and is the sum of all its parts. Whether a product on the frontline of healthcare or an email to a colleague, it all matters. Excellence is in the detail. The detail matters. We respect everything we do. 

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