Customer Success Coordinator

Elephant Healthcare

Job Summary

Elephant’s operating system for healthcare is used by public and private healthcare providers to digitize their patients, stock billing and insurance records and connect all aspects of the healthcare system. As an Elephant Customer Success Coordinator, you will be responsible for deploying Elephant OS in hospitals and health facilities across the country, training frontline healthcare workers, and providing day-to-day aftercare and technical support to facilities. This role requires frequent travel within Nigeria.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities: 

1. Launch facilities: 

  • Conduct facility assessments to identify departmental stations and network availability.
  • Facilitate the setting up of profiles for site champions and key persons within the facilities.
  • Train site champions on key features within the system, i.e: adding users, disabling users, adding billing information, stock intake etc. 
  • Setup the various stations with tablets and test the Elephant software in real-time.
  • Conduct general training for all users at the facility. 

2. Customer support/aftercare: 

  • Provide on-the-ground support for facilities whenever the need arises. 
  • Enable/equip site champions to be able to conduct some basic troubleshooting on their own.
  • Be an expert in our in-built customer feedback tool and empower site champions to be able to use this tool effectively. 
  • Frequent visits to facilities to ensure they are using Elephant OS most effectively and efficiently 
  • Provide support for facilities in nearby regions/locations. 

3. Sales: 

  • You may be called upon to assist with Elephant’s sales drive from time to time, including conducting presentations on behalf of sales representatives.
  • We want every team member to succeed, so this role will receive extensive training on how to be an Elephant ‘expert’ before going live in facilities 

Skills, attributes and experience: 

Essential: 

  • A degree or diploma from a recognized university.
  • At least two years of working experience.
  • Ability to drive and hold a valid driving license. 

Desired: 

  • An entrepreneurial mindset with sound judgment and first-rate problem-solving skills
  • A proactive approach to problem-solving and a bias for action. 
  • Attention to detail with a natural ability to juggle many moving parts
  • Excellent communication and interpersonal skills. 
  • Fluency in Hausa language.

Benefits:

Our benefits include: 

  • We aim to provide all members of our team with flexibility. Our office in Nigeria is fully remote at the moment allowing employees the flexibility to work from home.
  • 21 days holiday + public holidays
  • Pension contribution 

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