Customer Success Associate

LeadSimple

Customer Service & Support

Real Estate NGN Confidential
New
2 weeks ago

Job Summary

We are looming to hire a Customer Success Associate who will join our small team in solving big problems within the property management industry. At LeadSimple, we are passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Track customer requests and effectively communicate the details to our internal teams
  • Manage performance metrics for response times within standard
  • Resolve customer issues efficiently and communicate in a clear and concise manner
  • Demonstrate clear knowledge of our product to clients
  • Continuously update educational resources documentation
  • Recommend service and product enhancement by providing actionable insights 
  • Collaborate and provide value in team meetings
  • Develop skills necessary to manage a high volume of client implementation projects
  • Consult with and build custom software solutions for our clients


Requirements:

  • Embrace new technology 
  • Learn fast and aggressively seek out new knowledge
  • Have a deep commitment to customer satisfaction
  • Communicate crisply in English
  • Proactively seek solutions
  • Own the outcome
  • Bring an optimistic “can do” attitude
  • Seek out feedback for self-improvement
  • Supply your own internet and smart phone
  • Have B2B SaaS experience (preferred)

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