New
2 weeks ago

Job Summary

We are hiring a Customer Success Associate which will be responsible for ensuring customer satisfaction by providing support and assistance. The person will act as the primary point of contact for customers and work to resolve any issues that may arise, working with internal teams to identify and implement solutions to improve customer experience.

  • Minimum Qualification:Degree
  • Experience Level:Graduate trainee
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Being the main point of contact for all customer touch-points, from on-boarding to support and retention
  • Collaborating with our product and sales teams to understand our customers' pain points and come up with solutions to help them thrive
  • Tracking and reporting on key metrics to measure the customer satisfaction and retention
  • Identifying and escalating potential issues or at-risk accounts to the appropriate team members
  • Acting as an advocate for our customers and providing feedback to the rest of the organization to improve our product and service offering  
  • Responding to tickets and solving customer problems


Requirements:

  •  Bachelor's degree in Business, Communications, or related field
  •  Minimum of 2 years of experience as a customer care professional & CRM tool usager
  •  Strong problem-solving skills, communication & interpersonal skills

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