New
2 weeks ago

Job Summary

We are looking for a Customer Success Agent to join the Customer Success team. If you are a tech-oriented person with a strong focus on customer satisfaction and user experience and you want to contribute to the revolution at IOV Labs, then this is for you.

  • Minimum Qualification:HND
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Build strong, long-term relationships with assigned partners, help them with issues, and continually delight them with a positive, customer-centric attitude.
  • Provide proactive strategy with their assigned customer accounts
  • Serve as a product, company, and industry ambassador, keen on educating prospects and partners on the capabilities of our services and products. Conduct weekly, qua,rterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and partner goals are met.
  • Work closely with Business Development, Support, Product, and other Technical teams to ensure an exceptional partner experience and take care of any partner issues
  • Efficiently manage time to focus on essential activities to ensure partner satisfaction, account renewal, and account growth
  • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the partner life cycle.
  • Collaborate on product designs and influence their roadmaps.
  • Provide insight and relay the voice of partners with internal teams, including Business Development, Marketing, Product, Support, Operations, and Integration.
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.



Requirements:

  • At least 3 years in Customer Success, Sales, Business Development or Account Management
  • Proven experience building strong customer relationships and efficiently communicating internal and external voices.
  • Experience working with senior and executive-level customer contacts
  • Excellent multitasking and project management skills
  • Advanced English Language Proficiency (bonus points for Spanish, but not essential).
  • Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
  • Experience with agile and Scrum methodologies
  • Experience working by objectives with remote teams
  • Confident, high energy, self-motivated, and a true team player

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