We operate an e-commerce automotive business and we are seeking a versatile Customer Service specialist, with a good understanding of auto parts and the automobile industry, to help us perform administrative duties.
a) In charge of taking phone calls, and answering inquiries about the company.
b) Take and relay messages; schedule follow-up appointments.
c) Deliver quality customer service to all callers and potential clients.
d) Book appointments; update appointment calendars; and schedule meetings.
e) Coordinate inflow of mails, in and out of office.
f) In charge of handling messages on social media platforms i.e Whatsapp.
g) Perform basic bookkeeping, filing, and clerical duties.
h) Prepare daily reports on status of deliverables, challenges, or recommendations for effectiveness.
i) Prepare monthly reports on projects performed, and achievements.
a) A good understanding of auto parts and the automobile industry;
b) Strong communication and listening skills;
c) Excellent organizational skills;
d) Possess good telephone etiquette, and customer service skills;
e) Committed to providing superior customer service and satisfaction;
f) Attention to details;
g) Ability to multitask and manage time effectively;
h) Ability to meet deadlines;
i) Ability to work independently, and remotely.
· BSc in English, Communication, or related field.
· Must have completed NYSC
· Prior experience in a call center, or customer service, or in the automobile industry will be an advantage.