Immediate Start
1 month ago
Customer Service Representative
Luxury Luchy Wears
Customer Service & Support
Recruitment
NGN
150,000 - 250,000
Easy Apply
Job Summary
We are looking for innovative and vibrant individuals to join our team. He/ she assists in receiving online and offline calls in regards to our products.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right tools.
- Meet personal team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Create a record of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements:
- Minimum of OND in any discipline
- Good interpersonal skills
- Excellent communication skills
- Ability to work with no supervision
- Ability to use customer service tools
- Knowledge of Microsoft Office
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