Customer Service Representative

Responsibilities:

• Manage large amounts of incoming calls and customer service inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Requirements:

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.

Location: Lekki and Environs, Lagos