Customer Service Representative

Froshtech

Customer Service & Support

Lagos Full Time

Automotive & Aviation NGN 150,000 - 250,000

Easy Apply

Skills Required

Customer relationship management Problem-solving and conflict resolution

Job Summary

The Customer Service Representative will serve as the link between customers and the workshop, ensuring clients receive excellent support before, during, and after their vehicle service. The role involves managing inquiries, coordinating service bookings, and maintaining a smooth customer experience.

Minimum Qualification : Degree
Experience Level : Entry level
Experience Length : 2 years
Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Handle walk-ins, appointments, and returning customers or visitors.
Types memos, correspondence, reports, and other documents.
Receive clients’ complaints/vehicles and recommend possible solutions, as well as convince clients to carry out the recommendations.
Work closely with the service advisor to profile clients, inspect vehicles, and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
Communicating with callers and visitors in a professional, friendly, and efficient manner.
Answer outbound and inbound calls, chats, and emails.
Provide excellent customer service.
Input documentation on all calls and follow up with callers as needed.
Maintain a professional appearance and positive attitude.
Prepare and send reports to the line manager.

Requirements:

Minimum of 2 years of experience
BSc. Degree in a relevant course of study

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