Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Identify and resolve customer issues, complaints, and concerns by providing accurate information, troubleshooting problems, and offering effective solutions.
• Maintain a thorough understanding of the company’s products, services, policies, and procedures to provide accurate and up-to-date information to customers.
• Collect and document customer feedback and suggestions to help improve products, services, and customer experience.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the company’s customer relationship management (CRM) system.
• Conduct follow-up communications to ensure customer issues are resolved and customer satisfaction is achieved.
• Work closely with other departments, such as sales, marketing, and technical support, to resolve customer issues and improve service quality.
• Participate in ongoing training and development sessions to enhance customer service skills and knowledge.

Requirements:

• HND, Bachelor’s degree in any field.
• 1-2 years of experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle difficult or irate customers calmly and professionally.
• Strong multitasking and time-management skills.
• Ability to work independently and as part of a team.

Location: Ikeja, Lagos

Note: Candidates must reside close to Ikeja.