Customer Service Representative

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• HND/Bachelor’s degree in Communication, Marketing, or other related discipline
• 2-3 years of experience in customer service
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support
• At least one year of experience in the food and restaurant business.
• Strong attention to detail and accuracy in all tasks.
• Good organization skills
• Good oral and written communication skills.
• Ability to work as part of a team.

Location: Lagos

Remuneration: NGN 80,000 -150,000